Cancellation terms are just one part of our contract with you – please visit the main Term and Conditions Page to look at all the relevant terms for what you are buying or have bought from us.
34. We deliver to the countries listed on this page. However, there are restrictions on some Products for certain international delivery destinations, which we address with you when you contact us to discuss a non-UK delivery.
35. If you order Products from the Site for delivery outside the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
36. You must comply with all applicable laws and regulations of the country to which the Product(s) will be delivered. We will not be liable or responsible if you break any such law.
37. Delivery (where relevant) will be by Royal Mail or another reputable carrier on their standard days of business and during their normal posting hours.
38. We make every effort to dispatch Products within the estimated timescales; however delays occasionally occur due to unforeseen circumstances. If we have to delay dispatch or cancel the delivery of an order for any reason, we will try to notify you by email or via the Website as soon as we are able. We will not be liable for any delay or failure to dispatch or deliver the products within the estimated timescales. If (where delivery is relevant) we are unable to deliver any Product(s) within thirty (30) days of the date that you place your order, you may choose to cancel your order for the Product(s) in question (please see clauses 39 to 44 below for further details).
39. Clauses 40 to 44 below only apply to physical Products – different cancellation rights apply to events, courses, membership and gift vouchers.
40. These clauses 40 to 44 only apply to physical Products which you want to return even though they are not faulty. You have different (and more) rights to return faulty Products – please see clause 23 for how to find out more about those rights, if needed, and please contact us if you think any physical Product you have bought is faulty.
41. If you change your mind and want to return any physical Product, you can do this by returning it to us (as described in clause 42 below) within 28 days of when you receive it. You will be responsible for the postage costs of returning it to us, but you will be refunded any basic delivery charges you paid to us (so if, for example, you paid extra for express delivery (where available), you would only be refunded the standard delivery charge).
42. To return a physical Product as described above, you will need to:
a. fill in the returns form that was included with your Product (or, if you have lost that, you can download a copy here), complete with all relevant contact details – please note that this is not a legal requirement, but it will greatly help us to ensure that your return is processed without delay or problems;
b. include either the relevant Confirmation Email or the invoice that came with your order, as proof of purchase;
c. make sure that the Product is in its original packaging, complete with any tags and documents;
d. package the Product carefully for delivery; and
e. send it to: Advanced Card Bureau, Unit 4 Middle Coombe Farm, Roundham, Crewkerne TA18 8RR
43. It is up to you to make sure that any returned Product reaches us safely. We also recommend that you obtain proof of postage.
44. So long as you follow the above, and any returned Product is unused, clean and undamaged, we will refund you within 14 days of receiving it. We are allowed to reduce the amount of any refund if a returned Product shows signs of use, is not in its original packaging (complete with any tags and documents), is dirty or damaged, or is otherwise not in a condition which would allow it to be re-sold by us – the amount of any such reduction depends on the condition of the Product (and may result in no refund being given).
69. You can amend your booking for a course or other event to a different date, for no additional charge, if we have received written notice at least 28 days before the start of the course and no charge will incur.
70. If you need to amend your booking for a course or other event less than 28 days at least 7 days before the start date, you may transfer to a new date of your choice subject to an administration fee of £25.00.
71. With less than 7 days’ notice we can either change the name on the booking or we can attempt to resell your place(s). If we are successful in reselling your place(s) we can transfer your booking to a new date of your choosing, subject to an administration fee of £25.00, once the course or event has taken place. If we are unsuccessful in reselling your place(s) you will receive no refund or transfer.
We recommend you take out travel insurance, or other insurances, to ensure you are covered if you cannot attend for a last-minute reason.